Privacy Policy

Last Updated: March 1, 2026

This Privacy Policy describes the practices of Priority Water Damage Minneapolis ("we," "us," "our") regarding the collection, use, and disclosure of information when you visit our website at https://waterdamagerestorationminneapolis-mn.com/ (the "Site") or engage our services.

Information We Collect

Information You Provide Directly

When you contact us by phone, email, or through our website, you may provide us with personal information such as:

• Your name
• Phone number
• Email address
• Property address or service location
• Description of your water damage or mold situation
• Insurance information related to a claim
• Employment application details (if applying through our careers page)

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through standard web technologies:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Date and time of your visit

This information is collected through cookies, server logs, and similar technologies. It is used in aggregate to understand how visitors use our Site and to improve our online presence.

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to your inquiries, schedule inspections, provide estimates, and deliver water damage restoration or mold remediation services.
• Insurance coordination: To communicate with your insurance company regarding your claim, including submitting documentation, estimates, and project status updates. We only share insurance-related information with your carrier after you engage our services.
• Communication: To contact you regarding your service request, project updates, or responses to your inquiries.
• Employment: To evaluate applications submitted through our careers page.
• Site improvement: To analyze website usage patterns and improve the content and functionality of our Site.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in these limited circumstances:

• Insurance carriers: When you engage our services for an insured loss, we share project documentation with your insurance company as part of the claims process.
• Service providers: We may share information with subcontractors, plumbers, or other professionals who assist with your restoration project. These parties are engaged solely to perform services related to your project.
• Legal requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Cookies

Our Site may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand which pages are visited most frequently and how visitors navigate the Site. You can control cookie settings through your browser preferences. Disabling cookies will not prevent you from using our Site, though some functionality may be affected.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project documentation is retained in accordance with industry standards and applicable regulations.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within a reasonable time frame. Note that we may need to retain certain information for legal or business purposes even after a deletion request.

Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: [email protected]
• Phone: (855) 321-3329